Customer Success Manager/TAM

MoovingON is hiring a Customer Success Manager/Technical Account Manager to join our team in Nesher (Near Haifa). Drive the company’s goals by supporting MoovingON customers – Services and Product wise. You’ll be managing the post-sales relationship, building customer loyalty and satisfaction, supporting customer retention, and promote growth objectives and KPIs.

Job Requirements:

  • 1+ years of Customer Success experience.
  • Highly motivated, a people person who knows how to research, consult and execute a plan.
  • Strong customer orientation.
  • Critical thinking, decision-making and problem-solving skills.
  • A self-starter that brings an opinion to the table.
  • Strong analytical and technical skills.
  • Exceptional interpersonal, listening, written and verbal communication skills are a must.
  • Strong organizational, project management, and time management skills.
  • Technical experience in working with SaaS platform in public cloud provider – An advantage
  • Align with the company ARR. Identify up-sell opportunities and building long-lasting strong relationships
  • An independent, accountable individual with strong self-learning skills

Your work as CSM/TAM in MoovingON:

  • End-to-end management of MoovingON Strategic accounts, setting priorities and driving value and success for quality service and product.
  • Ability to retain and grow our clients’ accounts portfolio on all levels: technical, business, support, and product, tracking risks and concerns, updating strategy and mitigating both internal and external problems.
  • Work with our customers directly, providing monthly and quarterly reviews, periodical reporting and presentation.
  • Serve as the escalation point for customer issues to ensure they resolved quickly.
  • Ensure customer feedback is communicated internally to enable ongoing improvement.

Please send your CV to jobs@moovingon.com

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