Last Tuesday, 40 attendees from across the cloud, SaaS and DevOps spectrum came together to hear from industry leaders about “Best Practices in SaaS Operations” at […]
Recently, we read an interesting article that points to the unique approaches in handling Network Operations Centers (NOC) and Security Operation Centers (SOC). Indeed, the delicate relationship […]
Availability and Uptime Management is one of five components in the ITIL Service Delivery area. It is responsible for ensuring application systems are up and available […]