Recent Articles

    April 14, 2015

    Important Takeaways from Best Practices in SaaS Conference

    Last Tuesday, 40 attendees from across the cloud, SaaS and DevOps spectrum came together to hear from industry leaders about “Best Practices in SaaS Operations” at […]
    October 1, 2014

    Single NOC/SOC: A Viable Possibility

    Recently, we read an interesting article that points to the unique approaches in handling Network Operations Centers (NOC) and Security Operation Centers (SOC). Indeed, the delicate relationship […]
    December 10, 2013

    Cloud Service Uptime Management – 5 Key Guidelines

    Availability and Uptime Management is one of five components in the ITIL Service Delivery area. It is responsible for ensuring application systems are up and available […]