When GreenRoad experienced a period of intense growth and expansion within a short time, the organization knew that it would need to upgrade its NOC support services to meet the standards of its new prominent and international clients. In addition, as their platforms rely on cloud support, finding a provider that could offer high availability and fast and efficient service was critical, and MoovingON seemed the perfect candidate.
GreenRoad is a fast-growing telematics solution company that focuses on creating solutions that improve driver safety and lead to safer roads. The platform runs diagnostics to analyze users’ driving quality and ability, enabling the platform to offer coaching that helps drivers improve road safety. The company already provides services to petrol companies, transportation fleets, and other mobility services around the globe. GreedRoad’s platform can be installed on any iOS or Android device and requires no other external hardware. In addition, the application can directly communicate with the company’s cloud services, transmitting the
data it collects for analysis.
The Challenge: Scaling the Cloud
GreenRoad’s platform has many beneficial applications, and large and small enterprises located internationally were quick to notice the platform’s potential. In a few short years, GreenRoad found itself growing from a young startup offering support to select clients to a successful company serving prominent international organizations. Scaling cloud support services to keep up with this intense and fast growth presented a double-edged challenge.
Creating and financing a 24/7 NOC monitoring department was unrealistic for a company that, for all intents and purposes, was still in its startup phase. Not providing this kind of support, however, wouldn’t allow the organization to meet its larger clients’ growing needs. The solution GreenRoad had used until this point involved utilizing developers who could only commit a limited amount of hours and relying on SMS and email alerts. This solution simply wouldn’t cut it or meet the higher expectations of established organizations.
The Solution: MoovingON
GreenRoad was eager to find the best NOC provider they could. The company explored several providers and even tested a few before eventually reaching MoovingON. GreenRoad was impressed with MoovingON’s professionalism, technical skill, and, most importantly, their dedication to customer service, including constant, 24/7 technical assistance. MoovingON’s NOC-as-a-Service allowed GreenRoad to commit to the services they needed without the cost of maintaining an internal NOC department.
Most importantly, it allowed GreenRoad to expand its operations and take on more services to meet the company’s continuously growing and shifting needs. GreenRoad’s development team leads remained in direct contact with MoovingON’s customer success team, ensuring that MoovingON’s services align with GreenRoad’s needs at all times.
GreenRoad extended the NOC services to cover DevOps as well. This allows them to utilize MoovingON’s unique technical expertise in complex DevOps projects such as cloud infrastructure, DevSecOps, etc.
Utilizing MoovingON’s services proved to yield successful results, and within five years, with the increased monitoring and data magnitude provided by MoovingON, GreenRoad successfully implemented automated healing for 92% of the company’s incidents. This improved the company’s overall SLA, response time, and MTTA (mean time to acknowledge) leading to incidents being identified and mitigated as soon as they appeared.
What Lies Ahead
GreenRoad has been an established client of MoovingON for the past seven years and continues to utilize the company’s advanced technical services. As a result, GreenRoad has expressed extreme satisfaction with MoovingON’s services and availability. In addition to AWS and other cloud services, the company also has unique proprietary programs requiring monitoring and support. MoovingON has more than delivered, successfully meeting
GreenRoad’s highest expectations.
MoovingON has also supported GreenRoad’s dedication to constant growth and improvement, re-tuning and adapting programs and services to evolve with their goals and developing services. With MoovingON, GreenRoad was able to maintain fast and consistent growth, enabling the organization to continue to onboard larger clients. As GreenRoad continues to see growth and expansion, MoovingON will continue to play a significant role in the company’s growth.
“I am extremely satisfied with MoovingON’s service. The company has never let us down and provides excellent services that meet all our organization’s needs. Any issues we ever had were dealt with swiftly and efficiently, and we plan to continue utilizing MoovingON’s services as our company expands.” – Eyal Schapira, Director of Databases and Infrastructure
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