How long does the Onboarding take?
Not long at all! As we bring our operational NOC's vast experience and best practices. The services can be deployed within 3-4 weeks from Kick Off.
Can MoovingON integrate with our existing tools?
Absolutely. We offer customized NOC solution. MoovingON serving customers according to their own technology environment. We don’t expect our customer to make any adjustments or investments in their technology environment.
Do we have to invest in a new monitoring platform to work with MoovingON?
No. One of the greatest benefits we offer is our flexibility and adaptability to address the many different monitoring platforms our customer’s installed. You don't need to incur additional costs on implementing monitoring platform. But we do have the DevOps experts if you are looking to enhance your monitoring platform
Does your NOC offers only 24/7 solution?
No. We offer coverage according to the life cycle of our customers. We can deliver 24/7 coverage or just off-hours & weekend support
We are a company that is constantly evolving how will it affect your NOC service?
Besides providing the full spectrum of services, our understanding of market cycles and trends enables us to anticipate our customers’ changing needs and to proactively implement new NOC processes according to the fast changing technology environment of our customers
What kind of support your NOC covers?
We provide support to all your operational services so you will have a full comprehensive view into the entire infrastructure. We provide event monitoring management, problem management, incident management. We gather Information from all platforms such as monitoring platforms, emails, graphs We also developed internal operational support processes, documentation and optimization to maintain a high standard of support to [...]
Can your NOC deliver 24/7 cloud and online application monitoring?
Sure, our cloud operations center was built specifically for cloud and online application monitoring. Our monitoring platform is composed of the finest monitoring and uptime tools with the aim of tracking your system’s availability, performance and security. Integrated with your own monitoring and alerts, our Uptime professionals provide you with the peace of mind you need when running around [...]
Can your NOC offer help desk support?
Sure, some customers, don’t have the staff to answer their phones 24 hours a day, we offer B2B Customer Support: by phone, email, online chat or any other mode of immediate online communication Our professionals are not just a proxy for your end users’ calls. They maintain predefined protocols that have proven to immediately solve an average of 80% [...]
Does you service include trouble-ticketing system?
Sure, we have an extensive trouble-ticketing system. Our customized ticketing system is backed by a decade of experience serving millions of online users.
Do you provide proactive activities?
Absolutely , MoovingON is committed to provide proactive activities. Automation is essential, but best practices show that professional human intelligence is also needed in order to constantly evolve, and predict business failure events.