Absolutely , MoovingON is committed to provide proactive activities. Automation is essential, but best practices show that professional human intelligence is also needed in order to constantly evolve, and predict business failure events.
Management, Documentation and Reporting, Each one of our customers is provided a dedicated account manager. Our cloud operations account managers send daily and weekly reports covering your system’s performance and current open requests. Moreover, on a monthly basis, we provide a custom summary report along with an operations and demand forecast. Our reliable cloud management services are designed to help [...]
Your SLA is our Liability Our professionals monitor your SLA, listening, prioritizing and remediating system alerts as well as end user tickets. Armed with predefined protocols, our professionals have the knowledge and skills to solve 80% of all tier 1 support requests, and take full responsibility to manage and handle 100% from start to end.
We hire only experienced and professional network engineering passionate about NOC. We invest in our employees to assure high standard of practice to all our customers. We believe in Career development, we want our employees to feel appreciated thus stay with us over the years. All employees are subject to background checks and confidentiality agreements.
At MoovingON we believe in leverage innovative technologies to improve our processes We developed our own unique software to enhance the operational process we deliver to our customers. MoovingON offers the centralized dashboard, with a unified status view available to each authorized person within the organization.
Absolutely, MoovingON has the capabilities to offer both fully dedicated NOC as well as integrated NOC services. We strive to create value to our customers,that is why we offer a tailored made solution that best fit our customers , We learn all about the customers’ business and challenges and only then build the perfect service solution for them. To [...]
Absolutely. It is critical to know if your applications are working and operating as expected. We offer complete application stack components, including front end, back end and database. We also detect pure business indicators such as real time usage and revenue tracking
To ensure on-going continues improvement, our Cloud Ops team manages the complete incident lifecycle utilizing best practices methodology which includes: Trouble-ticketing documentation Coordination and escalation Predefined protocol enhancement Reports to proactively avoid future issues
When you outsource your NOC services with MoovingON you get 3 levels of monitoring your business: Infrastructure Level: Public cloud , Private cloud and On-premise IT features, including storage and computing resources Application Level: Complete application stack components, including front end, back end and database Business Level: Pure business indicators such as real time usage and revenue tracking [...]
In one word, PASSION. NOC is our passion and we excel at what we do Our services are different because we are passionate about NOC. We developed our unique technology, build an enhanced operational NOC Workflow to assure 24/7 continuous delivery, We offer proactive professional humanized NOC with the best team you can get. We believe in providing our [...]