FAQ

October 1, 2017

Do you provide proactive activities?

Absolutely , MoovingON is committed to provide proactive activities.  Automation is essential, but best practices show that professional human intelligence is also needed in order to […]
October 1, 2017

How do you keep our team synced to the NOC performance?

Management, Documentation and Reporting, Each one of our customers is provided a dedicated account manager. Our cloud operations account managers send daily and weekly reports covering […]
October 1, 2017

How do you commit to our tight SLA?

Your SLA is our Liability Our professionals monitor your SLA, listening, prioritizing and remediating system alerts as well as end user tickets. Armed with predefined protocols, our […]
October 1, 2017

What are the qualifications of your NOC engineers?

We hire only experienced and professional network engineering passionate about NOC. We invest in our employees to assure high standard of practice to all our customers. […]
October 1, 2017

What is so unique about your centralized automation dashboard?

At MoovingON we believe in leverage innovative technologies to improve our processes We developed our own unique software to enhance the operational process we deliver to […]
October 1, 2017

Do you have different types of NOC Services?

Absolutely, MoovingON has the capabilities to offer both fully dedicated NOC as well as integrated NOC services. We strive to create value to our customers,that is […]
October 1, 2017

Can MoovingON Monitor Applications?

Absolutely.  It is critical to know if your applications are working and operating as expected. We offer complete application stack components, including front end, back end […]
October 1, 2017

How do you make sure on-going continues improvement?

To ensure on-going continues improvement, our Cloud Ops team manages the complete incident lifecycle utilizing best practices methodology which includes: Trouble-ticketing documentation Coordination and escalation Predefined  protocol enhancement Reports […]
October 1, 2017

What can your NOC services monitor?

When you outsource your NOC services with MoovingON you get 3 levels of monitoring your business: Infrastructure Level: Public cloud , Private cloud and On-premise IT features, […]
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