FAQ

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October 1, 2017

How long does the Onboarding take?

Not long at all! As we bring our operational NOC’s vast experience and best practices. The services can be deployed within 3-4 weeks from Kick Off.
October 1, 2017

Can MoovingON integrate with our existing tools?

Absolutely. We offer customized NOC solution. MoovingON serving customers according to their own technology environment. We don’t expect our customer to make any adjustments or investments […]
October 1, 2017

Do we have to invest in a new monitoring platform to work with MoovingON?

No. One of the greatest benefits we offer is our flexibility and adaptability to address the many different monitoring platforms our customer’s installed. You don’t need […]
October 1, 2017

Does your NOC offers only 24/7 solution?

No. We offer coverage according to the life cycle of our customers. We can deliver 24/7 coverage or just off-hours & weekend support
October 1, 2017

We are a company that is constantly evolving how will it affect your NOC service?

Besides providing the full spectrum of services, our understanding of market cycles and trends enables us to anticipate our customers’ changing needs and to proactively implement […]
October 1, 2017

What kind of support your NOC covers?

We provide support to all your operational services so you will have  a full comprehensive view into the entire infrastructure.  We provide  event monitoring management, problem […]
October 1, 2017

Can your NOC deliver 24/7 cloud and online application monitoring?

Sure, our cloud operations center was built specifically for cloud and online application monitoring. Our monitoring platform is composed of the finest monitoring and uptime tools […]
October 1, 2017

Can your NOC offer help desk support?

Sure, some customers, don’t have the staff to answer their phones 24 hours a day, we offer B2B Customer Support: by phone, email, online chat or […]
October 1, 2017

Does you service include trouble-ticketing system?

Sure, we have an extensive trouble-ticketing system. Our customized ticketing system is backed by a decade of experience serving millions of online users.
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