Sure, some customers, don’t have the staff to answer their phones 24 hours a day, we offer B2B Customer Support: by phone, email, online chat or any other mode of immediate online communication
Our professionals are not just a proxy for your end users’ calls. They maintain predefined protocols that have proven to immediately solve an average of 80% of all calls. Together with dedicated shift managers that have the right skills to provide technical support, our customers’ online users enjoy around the clock, end-to-end resolution services.
Our cloud support desk consists of personnel that have the experience and ability to handle your tier 1 support calls. Our dedicated cloud helpdesk professionals are part of your team, day and night. We believe in a quick, yet thorough response to our customers’ online users, continuously learning more and more about their business objectives and product. This methodology helps us make sure that we utilize every moment to enhance your helpdesk support and increasing customer satisfaction.